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AHR Expo 2019

Contact Us Now!

Women in HVACR at AHR Expo 2019

Atlanta Georgia, January 14th - 16th

Women in HVACR is proud to sponsor educational sessions at AHR Expo 2019 in Atlanta. Also, visit us at our booth in Exhibit Hall B - Booth # B3980!
SHOW DATES
Monday, Jan. 14, 10 am – 6 pm
Tuesday, Jan. 15, 10 am – 6 pm
Wednesday, Jan. 16, 10 am – 4 pm
LOCATION
Georgia World Congress Center
Atlanta, GA 30313
 

Erica Leonor
Power Selling Pros
Customer Service is Not a Department, it is a Mindset
Air Conditioning, Best Practices/Application Optimization, Heating, HVAC/R Systems & Equipment, Plumbing
Studies show that 70% of employees are actively disengaged at work, yet they continue to show up and collect their paychecks. Many just move through the motions, rarely considering how to go the extra mile or work autonomously. In this ever-changing world of meeting consumer expectations, it may seem a daunting task for employees to keep up with the demands of their positions. To help employees buy back into your business with newfound energy and dedication, you must teach them how to go above and beyond. In this session, you’ll learn the difference in providing good customer service vs. a great customer experience and how to shift that mindset. It isn’t just about answering the phone or sending a technician out to fix a problem; it is about being proactive in making genuine connections with others. You begin by empowering them with a set of 8 guiding behavioral and mental reconditioning principles that will be the foundation of taking your team to the next level of excellence in working with each other and WOW-ing your customers.
Learn more about me
Date/Time:
Monday, 1/14/2019
9:00AM - 10:00AM
Room:
B313b
Level:
Entry Level
 

Erik Wytrwal
Stochastic Marketing
Senior Consultant
Low Cost Leads are Hurting Your Business
Air Conditioning, Best Practices/Application Optimization, Heating, Plumbing
All leads are not created equally. That's why the best HVAC and plumbing contractors don't worry about cost per call or cost per lead. Join us to find out why these are bad metrics and what you should be measuring instead.
Learn more about me
Date/Time:
Monday, 1/14/2019
9:00AM - 10:00AM
Room:
B309
Level:
Entry Level
 

David Squires
Online-Access, Inc.
President
Marketing through Engagement
Best Practices/Application Optimization, Business Solutions, Trends
A must attend, for everyone who has come to the realization that in the eyes of a typical customer we sell very boring stuff. This presentation is designed to cover the nagging question every HVAC marketer eventually gets to; “How do you capture ‘head space’ from a customer who typically doesn’t even care about their equipment—until it stops working?” Now more than ever with all the clutter a potential customer is exposed to, your ability to engage with your community is what will separate you from the competition and make all you marketing more effective.
Learn more about me
Date/Time:
Monday, 1/14/2019
1:00PM - 2:00PM
Room:
B316
Level:
Intermediate
 

Steffney Loganbill
HomeServiceChats
Account Executive
CRUSH Your Numbers: What You Need to Know to Grow
Air Conditioning, Best Practices/Application Optimization, Business Solutions, Heating, Trends
Most contractors avoid going over the numbers but it’s necessary to grow a successful business; you just need a good plan. In this session we will discuss automation, implementing new and improved processes, delegation, communication and more. Follow these suggestions and you will be surprised how often you hit and exceed your numbers.
Learn more about me
Date/Time:
Tuesday, 1/15/2019
10:30AM - 11:30AM
Room:
B313a
Level:
Intermediate
 

Melissa Harris, Greg Dooley, Steve Raines and Steve Kiernan II
Pointman
There Are No Secrets to Success
Best Practices/Application Optimization, Business Solutions, Trends
Pointman's Steve Kiernan II, Steve Raines, Greg Dooley and Melissa Harris give practical advice you can use right away to make you and your team amazing. Learn how data analysis should drive your processes, how telling your marketing story sets you apart from your competitors, and why software alone does not solve inefficiencies in your business.
Learn more about us
Date/Time:
Tuesday, 1/15/2019
12:00PM - 1:00PM
Room:
B316
Level:
Entry Level
 

Patti Ellingson &
Becky Hoelscher
Emerson
Recruiting and Retaining Women in the HVACR Industry
Air Conditioning, Best Practices/Application Optimization, Business Solutions, Refrigeration, Trends
In this session Patti Ellingson and Becky Hoelscher from Emerson will lead a discussion on the hot topic of recruiting and retaining women in the HVACR Industry. We will discuss recruiting the next generation of HVACR contractors including recruiting outside the normal channels and if your company is a place where women want to work.
Learn more about us
Date/Time:
Tuesday, 1/15/2019
1:00PM - 2:00PM
Room:
B310
Level:
Entry Level
 

Rodney Koop
The New Flat Rate
CEO/Founder
The Power of the Billable Hour, and How to Get it Right
Air Conditioning, Best Practices/Application Optimization, Heating, Plumbing, Trends
What Your CPA didn’t tell you and what it cost you.
Rodney Koop author of Why Won’t They Pay Me What I’m Worth? shows you the numbers that are the foundation of pricing services nationwide while explaining in a fast moving, exciting, interactive session what you can do right now to get immediate results.
Learn more about me
Date/Time:
Tuesday, 1/15/2019
1:00PM - 2:00PM
Room:
B313a
Level:
Intermediate
 

Jessica Bermudez
LeadsNearby
Client Success Manager
Your Best Marketing Is Only As Good As Your Total Customer Experience
Air Conditioning, Heating, Plumbing, Refrigeration, Trends
So you’ve found the right marketing formula to bring in lead after lead. But what happens when they contact you? Every touch point a customer has with your company contributes to the customer experience. Every interaction with you from the initial phone call to the final service contributes to the sum total of how they feel about your company. For example, the tone you use when you answer the phone or the speed at which you answer their e-mails can mean the difference between gaining a new customer versus turning them onto your competitor. How your technicians present themselves in the field can either lead to a return customer in the future or a negative review on Google. During this presentation, we will discuss how important customer experience is to converting leads to customers and customers to brand advocates.
Learn more about me
Date/Time:
Tuesday, 1/15/2019
3:00PM - 4:00PM
Room:
B316
Level:
Entry Level
 


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Join Women in HVACR as We Take On and Strengthen the Industry We Serve
Have you Renewed your WHVACR Membership? Don't Delay! Renew Today! 2018 membership runs January 1st - December 31st.Receive Your Exclusive PROUD MEMBER & SPONSOR LOGOS to display proudly
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