- Field Technicians
- Service Providers
- Anyone and Everyone in the HVACR Industry!
The business disruptions in 2020 gave us many opportunities to find the good - even in the most difficult of circumstances. Although it sometimes doesn’t feel like it, there were many “gifts” that resulted from the pandemic. The challenge is to look for and find the good. In this fun and engaging session, you’ll see the difference that having a gratitude strategy – or Grategy – can make for you as an association leader. Using research, anecdotes, personal stories and experiences, Lisa gives you simple tools to create a culture of appreciation in your workplace so that you can keep your best employees from becoming someone else’s and your favorite members from leaving. In the process, you’ll also be able to give yourself the gift of a little self-care today for a better tomorrow.
What you can expect from my program:
As a Certified Speaking Professional (CSP), an award-winning speaker and author of eleven books, Lisa Ryan works with her clients to develop employee and client engagement initiatives and strategies that keep their top talent and best clients from becoming someone else’s.
Lisa’s expertise includes: strengthening workplace culture, improving employee engagement, increasing customer retention, and initiating gratitude strategies (“Grategies”) for personal and professional benefit. Lisa’s participants enjoy her high energy, enthusiastic delivery and quick wit and they leave the session with ideas they are committed to acting on immediately to make positive workplace culture changes.
Lisa costars in two films with other experts including Jack Canfield of “Chicken Soup for the Soul.” She is the Past-President of the National Speakers Association, Ohio Chapter and holds an MBA from Cleveland State University. She has served on a number of trade association boards including The American Welding Society, Cleveland Chapter, the Association of Equipment Management Professionals (AEMP), and Toastmasters International.
Deanna Kawasaki is joining us from ServiceTitan where she serves as the Sr. Director of Data Products, managing the Data Science projects and data vision. Most recently, she presented at Pantheon, ServiceTitan’s industry event, where Titan Intelligence was unveiled as “AI for the Trades”. Deanna possesses a unique skill set of data sciences, strategic planning, and big data knowledge. She has developed statistical models that quantify a prospect’s value, predict a customer’s lifetime value, created algorithms for service level tiers based on customer value, operational capacity, customer behavior and growth revenue targets. Deanna has developed customer profiles, clusters and segmentations, demand and capacity forecasts and new product launch projections and adoption curves. In addition, she has designed scorecard performance metrics, defined industry benchmarks, and performed numerous other statistical analyses on such topics as media impact, campaign effectiveness, marketing spend optimization, production planning and inventory control, price sensitivity, attrition, retention, propensity for “next action”, and cannibalization. She has helped companies better understand the driving factors affecting their business.
Moreover, Deanna has analyzed and partnered with various business groups to attack customer acquisition and retention programs including new product releases, tiered pricing models, multi-channel delivery methods, seasonality, competition, market trends and economic drivers. Deanna has experience in both the B2B and B2C realms. Many companies have benefited from her extraordinary mix of quantitative knowledge, strategic planning, and operational excellence. Companies she has helped include Trane, Ingersoll Rand, Boise Cascade, E*Trade, Bank of America, AT&T, Verizon, Yahoo!, YP.com, MGM-Mirage Resorts, AAA, Cars.com, Bausch-Lomb, eBay, NCR, Amgen, Mattel Toys, Disney, Ford, Kia, AmerisourceBergen, and Match.com. Prior to ServiceTitan, Deanna drove the data strategy for Procore Technologies where she led the creation of Procore's data warehouse, built a data team and spearheaded the development of a data culture
Stacey Vanek Smith, author of Machiavelli for women, is an expert in helping women defend their worth, grow their ambition, and win in the workplace. You don’t want to miss this session where she will provide the most successful tools and techniques that women can implement to move up in the workplace, negotiate pay and benefits, mentor others, and stand out.
Stacey Vanek Smith is a longtime public radio reporter and host, highly regarded for her insight and journalism on work, business, and economics. Stacey previously served as a correspondent and host for NPR’s Planet Money as well as the national public radio show Marketplace. She is the host of NPR’s daily podcast, The Indicator from Planet Money. Her work has appeared on All things Considered, Consider This, Morning Edition, Up First, Weekend All Things Considered, It’s Been A Minute, with Sam Sanders, How I Built This, and Rough Translation, as well as in Time Magazine, The New York Times, The Awl and People Magazine.
A native of Idaho, Stacey grew up in Boise and on her parents' cattle ranch in western Idaho. She is a graduate of Princeton University and holds a master’s in broadcast journalism from Columbia University. She was awarded the Ferris Teaching Grant from Princeton University in 2019 and taught a course in audio journalism.
Stacey lives in Brooklyn, New York, where she spends most of her time broadcasting out of her broom closet, hiking, cooking, rock climbing, and watching unholy amounts of Netflix. Stacey’s father was a major inspiration for her career—instilling a love of history, economics and literature in her from an early age. Stacey’s mother is an accomplished painter—you can check out her work here.
How do you talk about yourself, others, and your experiences? Do you apologize for it? Celebrate it? Act like it’s no big deal? Do you find yourself drifting to the negative side of things rather than having positive and optimistic language in your conversations?
It’s time to consider the power you hold with the language you use. What words, phrases and expressions are you saying that could be keeping you from going to the next level in your career, your relationships, and your leadership abilities? If you knew, you’d probably want to change it!
Join Angie Snow in this session to help uncover a layer of detrimental language that is holding you back and learn what to say instead, so you can be a positive influence, inspiring conversationalist, and top level leader.
Angie Snow is the Director of Customer & Product Training at ServiceTitan, a home services management software company. Angie is passionate about helping contractors find innovative solutions that drive success. Angie has 14 years of experience building her own successful HVAC business in Utah, Western Heating & Air Conditioning, where she focused on marketing, finances, business development and customer service/experience. Angie was awarded the Service World Woman of the Year Award at Service World Expo in 2016.
Angie has served on the Board of Directors for Women in HVACR for the past five years. She has a strong desire to improve and give back to the industry and open the doors for women in this industry. Angie is also a coach, presenter, and mentor with Snow Business Coaching and the Go Time Success Group. With a strong background in education, she thrives on developing individuals in the home service industry. She speaks at industry events, and has also been showcased in industry publications, podcasts, and webinars. She enjoys helping her clients find a balance between home and business, all while reaching their business goals.